Last updated: February 26, 2026
JCAM Global LLC d/b/a Rystik ("Rystik," "we," "us," or "our") operates the website rystik.com and provides AI-powered virtual receptionist services, including phone call answering, appointment scheduling, lead qualification, and SMS/text messaging services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Service, or interact with our platform in any way.
By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.
When you register for an account, contact us, or use our Service, you may provide us with: your name, email address, phone number, business name, business address, billing information (processed securely through Stripe), and any other information you choose to provide in your account settings or knowledge base configuration.
When our AI receptionist handles phone calls on behalf of our customers, we collect: the caller's phone number (via caller ID), call recordings and transcriptions, information voluntarily provided by callers during the conversation (such as name, phone number, zip code, service needs), call duration, timestamps, and call outcomes.
When we send or receive text messages on behalf of our customers, we collect: the recipient's mobile phone number, message content, delivery status, timestamps, and opt-in/opt-out status. We do not sell, share, or disclose mobile phone numbers or any personal information collected via SMS/text messaging to third parties or affiliates for marketing or promotional purposes.
When you visit our website, we may automatically collect: IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other standard web analytics data.
When you submit information through a form on a landing page powered by our Service, we collect the data you provide (such as name, email, phone number, and service preferences). This information is shared with the business that operates the landing page so they can respond to your inquiry.
End-users provide consent to receive text messages through verbal consent during inbound phone calls, written consent via web forms (by checking an opt-in checkbox), or by texting START, SUBSCRIBE, or YES to our messaging number.
We send transactional text messages on behalf of our customers: appointment confirmations, reminders, service dispatch notifications, and follow-up messages. We do not send marketing or promotional messages.
Message frequency varies. Typically 1–5 messages per service interaction. Message and data rates may apply.
Reply STOP to any message to opt out. You may also contact us at privacy@rystik.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We use information to: provide and maintain our Service, process calls and appointments, send transactional text messages, process billing, communicate about your account, improve our Service, comply with legal obligations, and detect fraud.
With businesses: Information collected during calls or form submissions is shared with the business whose service you contacted.
With service providers: We use Twilio (telephony/SMS), Deepgram (speech-to-text), OpenAI (AI), ElevenLabs (text-to-speech), Stripe (payments), and Clerk (authentication).
We do not sell personal information.
Our landing pages may use cookies and similar technologies to remember your preferences (such as cookie consent status) and to provide analytics. You can manage cookie preferences through the cookie consent banner shown on each page. Essential cookies that are necessary for the page to function do not require consent.
We implement encryption in transit (TLS/SSL), secure database storage, access controls, and regular security reviews. No method of transmission is 100% secure.
We retain data as long as necessary to provide our Service. Upon account termination, data is deleted within 90 days unless required by law. SMS consent records are retained for a minimum of 5 years.
You may have the right to: access your personal information, request corrections, request deletion, opt out of SMS, and withdraw consent. Contact us at privacy@rystik.com.
California residents may: know what information we collect, request deletion, opt out of sale (we do not sell data), and exercise rights without discrimination. Contact: privacy@rystik.com.
Our Service is not intended for individuals under 18. We do not knowingly collect information from children.
We may update this policy. Changes will be posted here with an updated date.
JCAM Global LLC d/b/a Rystik
Email: privacy@rystik.com
Website: rystik.com