Privacy Policy

1. Introduction

JCAM Global LLC d/b/a Rystik ("Rystik," "we," "us," or "our") operates the website rystik.com and provides AI-powered virtual receptionist services, including phone call answering, appointment scheduling, lead qualification, and SMS/text messaging services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Service, or interact with our platform in any way.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

When you register for an account, contact us, or use our Service, you may provide us with: your name, email address, phone number, business name, business address, billing information (processed securely through Stripe), and any other information you choose to provide in your account settings or knowledge base configuration.

2.2 Information Collected During Phone Calls

When our AI receptionist (Rystik) handles phone calls on behalf of our customers, we collect: the caller's phone number (via caller ID), call recordings and transcriptions, information voluntarily provided by callers during the conversation (such as name, phone number, zip code, service needs), call duration, timestamps, and call outcomes (e.g., appointment booked, lead captured, transferred).

2.3 Information Collected via SMS/Text Messages

When we send or receive text messages on behalf of our customers, we collect: the recipient's mobile phone number, message content, delivery status, timestamps, and opt-in/opt-out status. We do not sell, share, or disclose mobile phone numbers or any personal information collected via SMS/text messaging to third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent information will not be shared with any third parties.

2.4 Automatically Collected Information

When you visit our website, we may automatically collect: IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other standard web analytics data.

3. SMS/Text Messaging Consent and Practices

This section describes our practices related to SMS/text messaging, in compliance with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and carrier requirements for A2P 10DLC messaging.

3.1 How Consent is Obtained

End-users provide consent to receive text messages through one or more of the following methods:

Verbal consent during inbound phone calls: When a caller reaches our AI receptionist, they may be informed that they will receive text message updates including appointment confirmations, reminders, and follow-ups. By continuing the call and providing their information, the caller consents to receive these messages.

Written consent via web forms: When end-users submit their phone number through a web form on our customers' websites or our platform, they may opt in to receive SMS messages by checking an unchecked consent checkbox.

Text-based opt-in: End-users may text START, SUBSCRIBE, or YES to our messaging number to opt in to receiving appointment confirmations, reminders, and follow-up notifications.

Consent is logged in our system with a timestamp, the source of consent (e.g., "phone_call," "web_form," "sms_keyword," "csv_import"), and associated contact information.

3.2 Types of Messages Sent

We send the following types of text messages on behalf of our customers: appointment confirmations, appointment reminders, service dispatch notifications, follow-up messages related to a caller's inquiry, and opt-in confirmation messages. We do not send marketing or promotional messages. All messages are transactional in nature and directly related to a service inquiry initiated by the end-user.

3.3 Message Frequency

Message frequency varies based on user interaction. Typically, end-users receive 1-5 messages per service interaction (confirmation, reminder, follow-up). Message and data rates may apply.

3.4 Opt-Out Instructions

End-users may opt out of receiving text messages at any time by replying STOP to any message. Upon receiving a STOP request, we will immediately cease sending messages to that phone number and send a single confirmation message acknowledging the opt-out. End-users may also opt out by contacting us at privacy@rystik.com or calling our support line.

3.5 Help and Support

End-users may reply HELP to any message to receive assistance information, including our contact details and instructions for opting out.

3.6 No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, lease, rent, or otherwise disclose mobile phone numbers collected through our SMS messaging program to any third party for their own marketing use. This applies to all mobile opt-in data, phone numbers, and associated personal information collected through our messaging program.

4. How We Use Your Information

We use the information we collect for the following purposes: to provide and maintain our Service, to process and manage phone calls and appointments on behalf of our customers, to send transactional text messages (appointment confirmations, reminders, follow-ups), to process billing and payments, to communicate with you about your account or our Service, to improve and optimize our Service, to comply with legal obligations, and to detect and prevent fraud or abuse.

5. How We Share Your Information

We may share your information in the following limited circumstances:

With our customers (businesses): Caller information collected during phone calls is shared with the business whose phone line was called. This is necessary to provide the receptionist service.

With service providers: We use third-party service providers to operate our platform, including Twilio (telephony and SMS), Deepgram (speech-to-text), OpenAI (AI conversation), ElevenLabs (text-to-speech), Stripe (payment processing), and Clerk (authentication). These providers process data only as necessary to provide their services to us and are bound by their own privacy policies.

For legal compliance: We may disclose information if required by law, regulation, legal process, or governmental request.

We do not sell personal information. We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes. We do not share mobile opt-in data or phone numbers with third parties or affiliates for marketing or promotional purposes.

6. Call Recording and Transcription

Our Service records and transcribes phone calls handled by our AI receptionist. These recordings and transcriptions are: stored securely and accessible only by the business account holder, used to provide call summaries and transcripts within the Service, retained for the duration of the customer's subscription unless earlier deletion is requested. Callers may be notified that their call may be recorded, as required by applicable state and federal law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit (TLS/SSL), secure database storage, access controls and authentication, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts are retained for the duration of the customer's active subscription. Upon account termination, data is deleted within 90 days unless retention is required by law. SMS consent records are retained for a minimum of 5 years after the last message is sent, as required by industry best practices.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information: the right to access the personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your personal information, the right to opt out of SMS messaging at any time by replying STOP, and the right to withdraw consent for data processing.

To exercise any of these rights, please contact us at privacy@rystik.com.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to: know what personal information we collect and how it is used, request deletion of your personal information, opt out of the sale of your personal information (we do not sell personal information), and not be discriminated against for exercising your privacy rights. To make a request under the CCPA, contact us at privacy@rystik.com.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. Third-Party Links

Our website or Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, our SMS messaging practices, or wish to exercise your privacy rights, please contact us at:

JCAM Global LLC d/b/a Rystik
Email: privacy@rystik.com
Website: rystik.com