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Every conversation. One place.

Calls, SMS, email, and chat messages in a single unified inbox. Never lose context switching between apps. See the full conversation history for every contact.

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4
Channels unified
100%
Message capture
0
Context lost

Why teams choose Unified Inbox

Call Transcripts

Every AI call is transcribed and displayed in the conversation thread with sentiment and lead score.

SMS & Email

Two-way SMS and email threads right in the inbox. Reply from one place, track delivery and opens.

Chat Widget

Website chat conversations flow into the same inbox. AI handles initial responses, you take over anytime.

Everything in Unified Inbox

The details that make the difference.

Call Transcripts

Every AI-handled call appears as a full transcript in the thread. See speaker labels, timestamps, sentiment indicators, and extracted topics at a glance.

Two-Way SMS

Send and receive text messages directly from the inbox. See delivery status, read receipts, and opt-out status. Reply in seconds without switching apps.

Email Integration

Gmail sync brings emails into the same thread. Compose and reply from the inbox with your email branding and signature applied automatically.

Chat Widget Messages

Website chat conversations appear in real-time. See what page the visitor was on, their lead score, and the full AI conversation history.

Global Search

Search across all channels by contact name, phone number, keyword, or date range. Find any conversation in seconds, no matter how old.

Channel Filters

Filter by channel type (call, SMS, email, chat), read/unread status, sentiment, or assigned team member. Focus on what matters most.

Contact Context Panel

Side panel shows the full contact profile: lead score, pipeline stage, tags, upcoming appointments, and recent activity without leaving the inbox.

AI Handoff

See exactly where the AI handled a conversation and where a human took over. Resume any AI conversation seamlessly with full context.

How it works

Three steps to get started.

1

Messages arrive

Calls, SMS, emails, and chat messages all land in your unified inbox as they come in.

2

Full context

Click any conversation to see the complete history — every channel, every message, every interaction.

3

Reply from anywhere

Respond via SMS, email, or chat directly from the inbox. The contact sees it on their preferred channel.

See it in action

Multi-channel conversation with one contact

1

Monday 9 AM: Sarah calls your business. AI answers, qualifies her, and books a consultation

2

Call transcript appears in inbox with sentiment: positive, score: 82/100

3

Monday 9:05 AM: Auto-SMS confirmation sent. Sarah replies "Thanks, see you Thursday!"

4

Her SMS reply appears in the same thread, below the call transcript

5

Wednesday: You send a reminder email from the inbox with the consultation prep guide

6

Thursday after the visit: You send a follow-up SMS from the same thread

7

One thread, four interactions, zero context lost — your entire relationship in one place

I used to check voicemail, text messages, email, and our website chat separately. Now it's all in one place. I respond faster and never miss a message. Game changer.

Marcus Williams
Owner, Elite Auto Detailing

Ready to try Unified Inbox?

Free to start. No credit card. Set up in under 10 minutes.